In This Episode: What Happens to Ask Leo and MacMost as AI Evolves? When we first touched computers.
Podcast: Download (Duration: 1:02:17 — 57.1MB)
This week the TEH Podcast is hosted by Leo Notenboom, the “Chief Question Answerer” at Ask Leo!, and Gary Rosenzweig, the host and producer of MacMost, and mobile game developer at Clever Media.
(You’ll find longer Bios on the Hosts page.)
Top Stories
- 00:00 GR & LN: How can Ask Leo and MacMost change to survive the AI future?
- LN: not uncommon for me to take a question I’ve been asked and plop it into Claude and get a decent answer. (Updated example at How I Use AI at Ask Leo!)
- What does this mean for tech support future?
- 06:58 Challenges with AI content accuracy
- GR: Still a lot of hallucinating, and not understanding old vs new, and too much agreeing with the asker.
- Dealing with lists
- People don’t know how to ask the questions
- 14:53 AI limitations in suggesting and automating tasks
- It won’t correct you when it should
- 17:32 Asking AI to clarify terminology
- Phrasing questions right
- Pointing people in a new direction. Educating about new stuff.
- We do demonstrations of details.
- 26:05 Planning for a future pivot in tech support
- 27:34 GR: “I don’t have to run faster than the bear, I just need to run faster than you.”
- 34:43 Automating log checks with Claude
- 39:49 Learning to code and problem-solving with AI
- 45:40 Talking about the old Mac Pro
- Not openable and fixable
- 50:00 When I first touched a computer
Ain’t it Cool
- 52:00 GR: Project Hail Mary
- 57:00 LN: QI – (Quite Interesting – BBC / Amazon Prime Britbox)
BSP: Blatant Self-Promotion
- 59:00 GR: https://macmost.com/my-favorite-apple-products-from-the-last-50-years.html
- 1:01:00 LN: How I Use AI at Ask Leo! – https://askleo.com/168449
I do something similar with the questions that come into Ask Leo! Most of the time, I submit the question and my answer, and it usually agrees, but it ALWAYS wants to clean up my language, but I usually reject their “improvements”. If I ask it a question that I don’t know the answer to, I’ll follow the steps to avoid hallucinations. If I can’t verify the answer, I pass the question on to Leo.
As for hallucinations, I’ve gotten more hallucinations from live support than from chatbots.
I asked Copilot:
I’m running out of memory on my computer. I thought 2128GB would be enough.
Copilot got it right:
“That number is doing a lot of work here 😄
A quick reality check first:
256 GB (≈0.25 TB) is far more than most computers can even address as RAM. So one of these is almost certainly happening:
Most likely explanations
1. You’re mixing up storage and memory
Memory (RAM) → used by running programs, browsers, VMs, Python, etc.
Storage (SSD/HDD) → disk space for files
It’s very common to have:
16–64 GB RAM
2 TB (≈2000 GB) storage
If your system says “out of memory”, it’s almost always RAM, not disk.”
QI is a great show, however, I think the better sessions are the earlier ones with Stephen Fry.